Refund policy

Returns & Refunds

We want you to feel confident choosing Xeaum for your everyday kitchen. If something isn’t right with your order, please contact us at support@xeaum.com. Our customer support team will be happy to help find the best solution.

30-Day Returns

We accept return requests within 30 days of delivery.

If you’re not completely satisfied with your purchase or have any concerns about your order, please contact us before sending anything back. We’ll help you with the next steps and provide the appropriate return instructions.

If There’s a Problem With Your Order

If your item arrives damaged, defective, or incorrect, please contact us and let us know what happened. We’ll work with you to find the best solution, which may include a replacement, replacement parts, a refund, or a return.

If a return is required due to a product issue, Xeaum will cover the return shipping costs.

Non-Quality-Related Returns

For returns that are not related to a product issue, please contact us first. We’ll review your request and confirm the return arrangements with you.

Refunds

Once your return or refund request has been reviewed, we’ll process your refund to the original payment method.

Please allow up to 10 business days for the refund to appear in your account.